Effective Date: 19/05/25
MouldPilot LTD respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the MouldPilot software and related services.
1. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, password (encrypted), and any other data you provide when signing up.
- Usage Data: Interactions within the app, such as calculations performed, tabs accessed, and general usage analytics (non-identifiable).
- Payment Information: Payment details are processed securely through our payment provider (Stripe). We do not store card numbers on our servers.
- Device & Technical Data: Browser type, IP address, operating system — used for security and diagnostics.
2. How We Use Your Information
We use your data to:
- Provide access to the app and its features
- Process subscriptions and manage billing
- Maintain security and prevent abuse
- Improve performance and functionality
- Contact you with updates or important service-related messages
We do not sell your data. Ever.
3. Data Sharing
We only share your data with:
- Payment processors (Stripe) for subscription management
- Analytics services (if used) to improve app performance
- Law enforcement or regulators if legally required
All third-party providers comply with data protection laws (e.g. GDPR, UK GDPR).
4. Data Security
We use secure encryption, password hashing, and access controls to protect your data. While no system is 100% invulnerable, we take all reasonable steps to secure the platform.
5. Data Retention
We retain account data as long as your subscription is active. If your subscription is active. If you delete your account, your personal data is removed from our active systems within 14 days unless we are required to retain it for legal or regulatory purposes.
6. Your Rights (UK & EU Users)
You have the right to:
- Access your personal data
- Correct inaccuracies
- Delete your data
- Object to or restrict processing
- Request data portability
To exercise these rights, contact us at: [your support email]
7. Cookies
MouldPilot uses essential cookies for secure login and app functionality. We do not use tracking or marketing cookies.
